We prefer to do as much work as we can "On Site" in and around the Dallas area. This is not always possible, but speeds up questions and answers, and allows us to see what things are really like for the customer.

All work is done on an hourly basis. No fixed bid work of any kind will be accepted. Work done "for hire" in this way belongs to the customer. Statements are normally sent out once per month. Technical support to direct customers is free unless the policy is abused, upon which standard hourly rates would apply. Technical support to third parties is available at a flat rate of one hour per incident.